Here are some troubleshooting tips that may help identify and resolve the problem.

- Make sure you don’t have any cables connected to the power bank when you’re not using it, as doing so may result in continuous discharge.

- Try recharging the battery to full, then unplugging the cable from the power bank for several days to see if it helps.

If you’ve tried all of the above tips and the problem still persists, please contact MyAnker Customer Support for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster.