Q1: What is AI.See Obstacle Avoidance? Why should I keep the AI.See Obstacle Avoidance feature enabled?

A1: AI.See Obstacle Avoidance is a feature of our robotic vacuum cleaners that utilizes visual recognition technology to identify obstacles in the robotic vacuum cleaner's surrounding environment using a camera. The robot then adjusts its cleaning path to avoid these obstacles, ensuring it doesn't collide with or get stuck on them during the cleaning process. This feature is turned on by default, and we strongly recommend keeping it enabled for optimal cleaning performance. Keeping the AI.See Obstacle Avoidance feature enabled ensures that your robotic vacuum cleaner can navigate your home more effectively, avoiding obstacles that could cause it to stop or get trapped. This leads to a more efficient cleaning process and prolongs the life of your robotic vacuum cleaner.

Q2: What is the Real Obstacle Photos feature? What happens to the photos taken by the robot?

A2: When the Real Obstacle Photos feature is enabled, you can view actual photos of obstacles that the robotic vacuum has recognized in your home. This feature allows you to see what kind of obstacles are being encountered and can help you understand how your robot is interacting with its surrounding environment. The photos taken by the robot are encrypted and sent directly to your mobile device. Please note that these photos are not stored on any server or mobile device to ensure your privacy. The robot automatically deletes any locally stored photos before starting the next cleaning cycle.

Q3: What is the meaning of the AI photo symbol?

A3: Currently, there are eight AI photo symbols that represent pet poop, dirt, carpets, shoes, pets, people, daily necessities, and furniture.

Q4: How does the robot handle user privacy with Real Obstacle Photos? Can I turn off the Real Obstacle Photos feature?

A4: The robot is designed with user privacy in mind. When it takes photos of recognized obstacles, it locally mosaics non-obstacle areas and areas with people in the photos. This mosaic processing is irreversible and ensures that personal information is not visible. The photos are encrypted and transmitted to your mobile device without being stored on the server or mobile device. Additionally, photos stored locally on the robot are automatically deleted before the next cleaning cycle. Additionally, you can turn off the Real Obstacle Photos feature at any time. To do so, simply launch the eufy Clean app and go to Settings > AI Recognition > Real Photos to disable the feature.

Q5: What is the Automatic Light Illumination feature of f the AI.See function?

The X10 Pro Omni will activate the Automatic Light Illumination feature in low light conditions.

A5: The principle of the supplementary light is to automatically turn on when the lighting is dim, ensuring effective recognition. If the AI.See function is not enabled, the supplementary light will not activate. It is highly recommended to turn on the AI.See function for the robotic vacuum cleaner to achieve optimal cleaning results.

Q6: What should I consider before using the Real Obstacle Photos feature?

A6: Before enabling the Real Obstacle Photos feature, it is highly recommended to consider the environment in which your robotic vacuum will operate. If it will be used in private spaces or during private activities, please be aware that the photos taken could contain personal information. Even though the robot processes images to protect privacy, users should still use this feature with discretion.

Q7: Who can I contact if I have privacy concerns?

A7: If you have any comments or questions regarding our privacy policy or the handling of your personal information, please feel free to contact us. We are committed to protecting your privacy and will be happy to address any concerns you may have.

Thank you for taking the time to understand the AI.See function and the privacy policy related to its various features. As always, your trust and satisfaction are our top priorities!