Question

Answer:

What are the differences between the new app and the existing eufy app?

The all-new eufy App represents a significant upgrade in both functionality and user experience. Key differences include:

• Five-in-One Control: Manage all your eufy devices—Security, Clean, Life, Baby, and Pet—in one seamless application, simplifying your experience.
• Brand New Interface: Enjoy a modern, clean layout that enhances usability. The intuitive navigation allows you to find features quickly and easily.
• Favorites Module: Create personalized device setups effortlessly. This module lets you focus on the features and data that matter most to you, giving you a customized experience.

Do I need to re-register for the new app?

No, there’s no need to re-register your eufy account. The new eufy App supports all existing eufy accounts. If you have previously used eufy Security, Clean, Life, Baby, or Pet, you can log in with your existing credentials. The app will automatically sync your devices and data from previous accounts, ensuring a seamless transition.

Can I use the old eufy app alongside the new app?

It depends on your usage:

• eufy Security Users: Once you accept the invitation and download the new app, it will replace the existing eufy Security App on your device. You will only have the new eufy App.
• eufy Clean, Life, Baby, or Pet Users: You can continue using both the old app and the new eufy App simultaneously, allowing you to transition at your own pace.

Which eufy devices are supported by the new app?

The new eufy App supports a wide range of devices, including:

• All models of eufy Security, Life, Baby, and Pet devices.
• eufy Clean compatibility is currently being developed for select new models, so stay tuned for updates on additional device support.

Can I control multiple devices in the new app?

Yes, the new eufy App is designed to allow control of multiple devices effortlessly. With the Five-in-One Control feature, you can easily switch between device categories and manage them from a single interface, making your smart home experience more cohesive and efficient.

What new features does the new app offer?

The new eufy App is packed with exciting features, including:

• Five-in-One Control: Manage all your eufy devices seamlessly in one app.
• Brand New Interface: A fresh, user-friendly design that enhances navigation and accessibility.
• Favorites Module: Personalize your experience by creating custom setups that prioritize the features and data that matter most to you.
• Future Updates: We are actively working to introduce more cross-device interaction scenarios, so expect continuous enhancements and new features in the future!

How do I add my devices to the new app?

If you previously added devices to your account, they will sync automatically in the new eufy App. For new devices:

1. Open the app and navigate to the "Home" page.
2. Tap the "+" icon in the top right corner.
3. Select "Add Device."
4. Choose the type of device you wish to add and follow the on-screen instructions.

What languages does the new app support?

The new eufy App supports 28 languages, ensuring accessibility for users worldwide. Supported languages include English, Arabic, German, Spanish, French, Italian, Dutch, Portuguese, Traditional and Simplified Chinese, Japanese, Korean, Russian, Vietnamese, Turkish, Polish, Thai, Czech, Danish, Finnish, Croatian, Norwegian, Romanian, Swedish, Serbian, Slovenian, Hungarian, and Albanian.

Can I provide feedback during the public beta?

Absolutely! We highly encourage user feedback during the public beta phase. Your insights are invaluable in helping us improve the app. If you encounter any issues, please reach out via:

1. In-App Feedback: Use the Feedback option found in the sidebar under "Help" or through the "Screenshot" feature to report issues directly from the app.
2. Email: Send your feedback to [email protected] and mention the eufy beta app for dedicated assistance.

How does the new app protect my privacy?

We prioritize your privacy and security. The new eufy App has upgraded its end-to-end encryption capabilities. Only authorized users can decrypt and access data, ensuring that your information remains confidential and secure. To enable advanced encryption features, navigate to the sidebar > Settings > Security > Video Encryption.

Can I control who has access to my devices?

Yes, you have full control over sharing your devices. You can easily share your devices or home with family members, and you can manage their access permissions at any time. To manage permissions, go to the app's sidebar > Share Devices > Share Management.

What should I do if I encounter issues with the new app?

If you experience any issues, follow these troubleshooting steps:

1. Restart the App: Often, simply closing and reopening the app can resolve temporary issues.
2. Update the App: Ensure you have the latest version of the app.
3. Contact Support: If problems persist, please reach out to our support team:
   1. Online Help Center: Access the Help section in the sidebar to submit your issue.
   2. Email: Send a detailed description of your issue, along with any screenshots, to [email protected]. Our team is committed to providing you with the best possible experience and will respond promptly.

Will the new app receive regular updates?

Yes, we are committed to continuously improving the new eufy App. During the public beta phase, we plan to implement updates every two weeks based on your feedback, ensuring that the app evolves to meet your needs and expectations.