When the M5 receives a print job initiated by the app or PC, the first image is displayed. If the second error message indicating that the print job failed to start appears, there may be several possible reasons:

1. File format error or corruption
2. Download transfer failed
3. Other abnormalities

File transfer progress

Prompt that file transfer failed.

Solution:

For the App:

1. Restart Devices:
   1. Restart the M5 and the AnkerMake app.
2. Check Network Status:
   1. Ensure the network status of your phone and the M5 is normal. If the M5 network is abnormal, reconnect it to the network before printing.
   2. Go to Settings > WiFi-Connection > Change Wi-Fi in the Devices interface of the app to select another network.
   3. Alternatively, enable the hotspot on your phone and connect the M5 to the hotspot.

Clear Local Files:

• Click Start > Local icon in the upper right corner of the screen to delete some local files to free up memory.

For the PC:

1. Restart Devices:
   1. Restart the M5 and AnkerMake Slice.
2. Check Network Conditions:
   1. Ensure the network conditions of the PC and the M5 are normal. If the M5 network is abnormal, reconnect it to the network before printing.
3. Clear Local Files:
   1. Click Start > Local icon in the upper right corner of the screen to delete some local files to free up memory.

1. Re-slice the Workpiece:
   1. Re-slice the workpiece using AnkerMake Slice.
2. Resend Gcode:
   1. Resend the Gcode in AnkerMake Slice.
3. Print via USB:
   1. Copy the Gcode to a USB flash drive and print using the USB flash drive.

If the problem still cannot be resolved, please contact support.